Refund policy

1. Order Cancellations

  • Cancellation Window: Orders can be canceled within 2 hours of placement.

  • Post-Processing Cancellations: Once processed, orders cannot be canceled.

2. Returns

Due to the perishable nature of our sweets, we do not accept returns.

3. Refunds

Refunds are only issued if:

  • You receive the wrong product.

  • Your order arrives damaged. Proof (photos) must be sent within 24 hours of delivery.

4. Non-Refundable Items

Custom or personalized orders are non-refundable.

5. Refund Process

Once approved, refunds are processed within 7 business days.

6. Contact Us

For any questions, feel free to reach out to us at:
📍 Address: Plot No: 93-95, Shree Dwarkesh Industrial Estate, Elanja Umara Road, Surat, Gujarat 394130
📞 Phone: +91 81 41 51 31 13

Thank you for choosing Goppo Sweets — where luxury meets tradition!